Refund policy

Return Policy

At Equator Auto, we want you to feel complete confidence in the current-handling capacity, CNC fitment precision, and load-rated durability of our 4WD hardware. Our return policy is structured in full accordance with the Australian Consumer Law (ACL). Because off-road vehicle accessories involve torqued metal mounting brackets, terminated electrical wiring looms, and load-bearing recovery rigging susceptible to bolt clamping marks, short-circuit arcing, and tensile fiber stress during trial installation, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted for change of mind.

2. Change of Mind Eligibility & Automotive Hardware Condition

To qualify for a valid return and subsequent refund under our change-of-mind policy, your items must strictly adhere to the following condition criteria:

  • The 12V/24V power panel, wiring harness, CNC mounting bracket, or recovery shackle must be completely uninstalled on vehicles, unenergized, unsoiled, and in its original, brand-new condition.
  • Torque Mark, Wiring & Recovery Load Notice: Components may be visually inspected indoors in clean dry hands. We strictly cannot accept aluminum or steel brackets that have been bolted onto roof racks, bull bars, or vehicle chassis (tightening stainless bolts leaves permanent washer indentations and scratches through powder-coated or anodized surfaces). We also cannot accept wiring harnesses where ring terminals have been crimped, heat-shrink melted, wires cut, or connected to live vehicle batteries.
  • MANDATORY RECOVERY GEAR SAFETY RESTRICTION: For strict life-safety compliance, kinetic recovery straps, soft shackles, winch extensions, and bow shackles where factory packaging seals have been broken or items have been exposed to mud, sand, or vehicle tow points CANNOT be returned for change of mind (even a single pull or improper knot alters synthetic fiber integrity, requiring full safety decommissioning).
  • All original packaging—including molded foam inserts, sealed stainless hardware bolt packs, fuse assortments, safety warning tags (firmly attached), and wiring schematic manuals—must remain 100% complete and undamaged inside the return parcel.
  • Commercial workshop bulk orders or items sold as clearance are strictly ineligible for change-of-mind returns.

3. Australian Consumer Law (ACL) Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Return Shipping Costs

For change-of-mind returns, the customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Because heavy steel shackles, thick copper cables, and CNC aluminum brackets are dense shipments, we recommend using a trackable shipping service and purchasing parcel transit insurance, as Equator Auto cannot guarantee receipt of returned items without tracking proof.

5. How to Initiate a Return

  1. Contact our customer concierge team at support@equatorauto.sbs within 30 days of delivery. Please include your order number, part SKU, vehicle make/model, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address, an RMA number, and specialized repacking instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate administrative address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a cable gauge length, switch panel configuration, or delivery address), contact us immediately at support@equatorauto.sbs.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our automated fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to accept delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated logistics facility, our automotive quality control technicians will examine each component under bright lighting (verifying unscratched anodized bolt holes, uncut factory-tied wiring looms, unbroken recovery gear safety seals, complete fastener packets, and undamaged retail cartons). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@equatorauto.sbs for further assistance.