Shipping policy

Shipping Policy

Thank you for choosing Equator Auto. We strive to provide a reliable, efficient, and transparent shipping experience across Australia so you can complete your 4WD touring setup without delay. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Shipping on all eligible 4WD electrical panels, CNC roof rack mounts, wiring harnesses, and recovery hardware orders delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each electrical control panel, wiring loom, and metal bracket kit undergoes continuity circuit testing, fastener thread audits, WLL stamp verification, and shock-resistant packaging prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via standard carrier networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal freight volume peaks, and courier parcel handling for heavy metal automotive hardware.

4. Heavy-Duty Protective Packaging & Order Tracking

To safeguard anodized aluminum finishes, electrical switches, and heavy steel shackles from transit vibration or impact, all Equator Auto products are packed inside custom-cut high-density foam trays and reinforced double-wall corrugated cartons. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Equator Auto is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.